Return Instructions - South Terminal Once you’ve collected your luggage, call 01293 533000 to let Ace Parking know you're ready. Exit the terminal and follow signs to Short Stay Car Parks, specifically Orange Car Park 3. Your vehicle will be waiting for you in Orange Car Park 3, returned by a uniformed Ace Parking team member. Return Instructions - North Terminal If you provided your flight number, Ace Parking will monitor your flight and return your vehicle automatically to the correct location. If you didn’t provide full return details or your flight is changed, call 01293 533000 after landing. Once you’ve collected your luggage, call 01293 533000 to let Ace Parking know you're ready. Exit North Terminal International Arrivals, turn right, and leave the building. Cross both roads and continue straight under the covered walkway towards the terminal forecourt. Cross at the pedestrian lights and enter the Sofitel Hotel Car Park. Follow signs for Meet & Greet Operators. Your vehicle will be ready at the Ace Parking reception area, where uniformed staff will return your keys.

Please ensure you read the vehicle restrictions and important information to help make your journey as smooth as possible. For last minute changes to your arrival time on the day before your booking, please contact Ace Parking directly on 01293 533000 to update your details. If you need to return earlier than planned, you must notify Ace Parking as soon as possible by calling 01293 533000.

Ace Parking Meet & Greet at Gatwick Airport operates directly from the North and South Terminals, with vehicle collection and return taking place in the designated short stay car parks. Both locations are just a 2-minute walk from the check-in desks.

Follow signage to Gatwick Airport, Once at the airport, proceed directly to the North or South Terminal, depending on your flight.

South Terminal - Drop-Off Instructions

1. Follow signs for 'Short Stay Passenger Pick-Up' and stay in the right-hand lane.
2. At the barrier to the Short Stay Car Park, take a ticket, you won’t be charged.
3. Follow signs to the Orange Car Park and drive to Level 1.
4. Park in Rows D or E, close to the lifts.
5. Look for the Meet & Greet area and make yourself known to the uniformed Ace Parking staff.
6. Hand over your keys and parking ticket for check-in.

North Terminal - Drop-Off Instructions

1. From the North Terminal roundabout, stay in the right-hand lane for “Drop Off and Hotels”.
2. Follow signs for “Hotels” and “Sofitel Hotel”.
3. Continue until you see pedestrian traffic lights between the two hotels.
4. Turn right immediately after the traffic lights into the Sofitel Hotel Car Park.
5. If your vehicle registration has been provided, the barrier will open automatically. Otherwise, take a ticket and hand it to the Ace Parking staff.
6. Follow signs for Meet & Greet Operators. You’ll pass through a vehicle inspection tunnel.
7. Park in a Meet & Greet bay and check in at the Ace Parking reception.

Arrival contact number (if needed): 01293 533000 (Option 1)
Note: There's no need to call ahead on arrival unless you require assistance.