On your return, call Park Giant twice using the numbers provided - once when you land, and again when you have collected your luggage. Please inspect your vehicle thoroughly before leaving the parking bay and report any concerns immediately. Damage claims cannot be accepted once you have exited the bay. Sign the handover paperwork and collect your vehicle from the designated area. Entering Heathrow Drop-Off areas will incur additional airport fees, payable directly to Heathrow. Park Giant covers up to 15 minutes of parking; please advise if your return is delayed. For any queries on the day, contact the duty controller or email contact@parkgiant.co.uk. Vehicle Collection Points: Terminal 2: Head to Level 4 of the Terminal Parking car park (formerly Short Stay). Your vehicle will be ready in the Off-Airport parking area, rows A & B. Terminal 3: From the arrivals hall, before the exit door on the right, take the lift to Level 4 of the Terminal Parking car park (formerly Short Stay). Find your vehicle in rows A & B, marked with Off-Airport Meet & Greet signage. Terminal 5: Exit into the main arrivals hall, turn left, and take the lift up to Level 4 of the Terminal Parking car park (formerly Short Stay). Your vehicle will be in rows R or S, within the Off-Airport Meet & Greet area.

Please note that the Terminal Parking entry and exit fees (£7.50 each way) are already included in your booking price. To avoid additional car park charges, call 07857 366664 or 07594 517711 at least 30 minutes before arriving at the airport. Ensure you are contactable on the number provided in your booking. The company will cover parking for a maximum of 15 minutes. If your arrival time changes, please contact Park Giant immediately using the numbers above. Before handing over your vehicle, remove all valuables, travel documents, phones, and cash. Park Giant accepts no responsibility for personal items left in vehicles. It’s recommended that you photograph your vehicle before handover to support any damage claim if required. On arrival, hand your keys and vehicle to the Park Giant chauffeur, sign the necessary paperwork, and proceed directly to your terminal check-in. Your fully insured chauffeur will then park your vehicle securely for the duration of your trip.

Please ensure you read the vehicle restrictions and important information to help make your journey as smooth as possible. For last minute date or time changes from the day before your booking starts, contact Park Giant on 07857366664 or 07594517711. To avoid additional car park charges, call at least 30 minutes before reaching the airport and ensure you are contactable on the number provided in your booking. Park Giant will only cover a maximum of 15 minutes of parking. Customers must photograph their vehicle at the drop-off point to support any damage claim. This car park is located within the ULEZ zone and charges apply on both your departure and return dates. For electric vehicles, a minimum of 15% charge is required on arrival. Park Giant guarantees at least 80% charge on return. Please leave your 3-pin EV charging cable in the vehicle. Standard charging times apply and may be affected by your travel dates and times. Tesla Supercharging is available on request with the Meet and Greet service, and additional Tesla charges may apply. Park Giant cannot accept liability for issues relating to EV charging or charging levels.

Terminal 2- Postcode TW6 1EW. Height restriction for Terminal Parking 2 is 2.2m.

Follow the signs for Terminals 2 & 3. Go through the main tunnel towards Terminals 2 & 3. Exiting the tunnel you’ll see signage for both terminals, stay in the right-hand lane for the Terminal Parking 2 (Formerly Short Stay). Follow the signage and stay in the lane driving past the central bus station and continuing in the lane toward the car park. Do not go to Drop-Off (upper ramp) as there are additional fees to enter this area which you will need to pay directly to Heathrow.

You’ll then head up the ramp, staying in the right-hand lane sign posted Terminal Parking Passenger Pick up and then a height restriction barrier, Stay in the right-hand lane for Level 4 and use the barrier furthest to your right.

Take the barrier ticket and enter the car park. Entering the car park on Level 4 follow the signs for Off Airport Parking and then park your vehicle in "Row B" where you will be met by a Chauffeur to collect your car. 

Terminal 3- Postcode TW6 3QG. Height restriction for Terminal Parking 3 is 2.2m.

Follow the signs for Terminals 2 & 3. Go through the main tunnel towards Terminals 2 & 3. Exiting the tunnel you’ll see signage for both terminals, stay in 2nd lane from the left signposted Terminal 3 Terminal Parking 3 (Formerly Short Stay). After the traffic lights, follow the lane all the way around and you’ll then see the road open up to many lanes, stay to the right signposted Terminal 3 and enter the Terminal Parking car park passing the height restriction barrier. Take a ticket from the barrier and take your car to Level 4, then park your vehicle in ROW “A” where you will be met by a Chauffeur to collect your car.

Do not go to Drop-Off or Valet Parking as there are additional fees to enter these areas which you will need to pay directly to Heathrow.

Terminal 5 - Post Code TW6 2GA. Height restriction for Terminal Parking is 2.2m.

Drive towards the Pick-up and departure. As you go up the ramp you will see signs for the Terminal Parking car park. Follow the sign (this is Level 4 of the terminal car park) but keep in the left-hand side lane marked fast track business parking, drive to the barrier and take a ticket, (There is no additional charge to the customer for entering the terminal car park) then proceed to row R or S, where you will be met by a Chauffeur to collect your car.

Do not go to Drop-Off or Heathrow Meet & Greet as there are additional fees to enter these areas which you will need to pay directly to Heathrow.