Call on arrival: Please make two phone calls to the number provided — the first as soon as you land and the second once you have collected your luggage. Vehicle inspection: Check your vehicle thoroughly upon collection and report any concerns before leaving the parking bay. Claims for damage cannot be accepted after departure. Drop-off charges: Entering the Heathrow Terminal Drop-Off areas will incur additional airport fees, payable directly to Heathrow Airport. Delays: If your return is delayed, please notify us. Park Giant covers up to 15 minutes of car park fees only. For assistance or clarification on directions, contact the duty controller. Terminal 2 Collection Head to Level 4 of the Terminal Parking car park. Your vehicle will be ready in the Off-Airport parking area, Rows A & B. Terminal 3 Collection From the arrivals hall, take the lift on the right-hand side just before the exit doors to Level 4 of the Terminal Parking car park. Look for Rows A & B in the Off-Airport Meet & Greet area. Terminal 5 Collection Exit the arrivals hall, turn left, and take the lift ahead up to Level 4 of the Terminal Parking car park. Your vehicle will be waiting in Rows R or S, within the designated Off-Airport Meet & Greet parking areas.

Pre-arrival information:     Entry and exit fees (£7.50 each way) are included in your booking.     Call at least 30 minutes before reaching Heathrow and keep your phone available.     Park Giant covers 15 minutes of parking only - please advise if your time changes. Before handing over your car:     Remove valuables, travel documents and cash - Park Giant cannot accept responsibility for items left in vehicles.     Photograph your car at drop-off to support any damage claim.     Hand your keys to the chauffeur, sign the paperwork, and head straight to check-in.   

Please ensure you read the vehicle restrictions and important information to help make your journey as smooth as possible. If your booking details change within 24 hours of arrival, contact Park Giant immediately on 07857 366664 or 07594 517711 to update your booking. Customers must photograph their vehicle at the drop-off point in the Terminal Parking car park to support any potential damage claims. This car park is located within the ULEZ zone. Charges apply on both your departure date and your return date.

Terminal 2 - TW6 1EW (Height limit: 2.2m)
Follow signs for T2 Terminal Parking (Short Stay 2), keeping right for Level 4. Park in Row B where a chauffeur will meet you.

Terminal 3 - TW6 1QG (Height limit: 2.2m)
Follow signs for T3 Terminal Parking (Short Stay), drive up to Level 4, and park in Row A to meet your chauffeur.

Terminal 5 - TW6 2GA (Height limit: 2.2m)
Drive towards Terminal 5 - Pick Up & Departures, go up the ramp and follow signs for Short Stay Car Park (Level 4), keeping to the left-hand lane marked “Fast Track / Business Parking”, take a ticket at the barrier and proceed to Rows R or S for chauffeur handover.